WFM Performance Analyst Jobs at The Cigna Group in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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The Cigna Group company opens jobs for WFM Performance Analyst positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Research, Analyst, & Information Technology skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,700 - RM 3,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Hospitals and Health Care, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:The Cigna Group
Position:WFM Performance Analyst
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Analyst, Information Technology, Research
Seniority Level:Mid-Senior level
Salary:MYR 1.650 - MYR 3.000 per Month
Employment Type:Full-time
Industry:Hospitals and Health Care

Job Description


  • Reporting to the WFM Manager, the WFM Analyst will collaborate with Operations, BI and HR to support the delivery of Long term Planning.
  • Must be able to understand Headcount Management process and continuously update HC reporting, paying attention to detail.
  • Ensures that all data is ready to build the models, also ensure projects are completed within committed time/budget and are integrated with other related projects and initiatives.
  • Converts business requirements into functional specifications to enable and support productivity.
  • Actively participates in and influences discussions around reporting requirements and designs with matrix partners.
  • Deep understanding of key business processes and applications as primary sources of data.
  • Experience with large enterprise business operations and planning; ability to support all aspects of planning.
  • Works collaboratively with stakeholders, enablers, and teams to support and deliver resource capacity forecasts.
  • Performs second level problem determination using monitoring and data collection tools in capacity related disciplines.
  • Analyses performance data identifying ways of improvement.
  • Producing ad hoc resource usage reports and analysis.
  • Must be able to clearly communicate recommendations to SV and Sr SV
  • Ability to effectively communicate with various stakeholders &across levels.
  • Ensures the accuracy and timeliness of WFM requests.
  • Utilizes call volumes reports and coordinates and completes Intraday Analysis within the call centre.
  • Also requires knowledge of call centre’s staffing availability and call volumes.
  • Ability to multitask.

Graduate Studies desired or equivalent work experience.
1 year of planning experience/knowledge including scheduling and forecasting preferred.
Knowledge & experience with administering AVAYA CMS Reporting and vectoring understanding. Controls Agents Productivity-
Proficient in Microsoft Office is a must, mainly Excel. Knowledge will be proven with a test during the recruitment process.
Good verbal and written communications skills
Work effectively in a virtual team environment
Preferred Experience Working With a WFM Tool
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

The Cigna Group

The Cigna Group is a global health insurance leader that provides insurance services through its subsidiaries to individuals, families, and businesses around the world. Founded in 1982, Cigna is a pioneer of consumer-driven healthcare, providing high-quality coverage and services for their customers. With more than 87 million customers in over 30 countries, Cigna offers a wide range of products and services, including medical, dental, vision, life insurance, fixed and variable annuities, as well as retirement and employee benefits and services. Cigna is dedicated to helping customers improve their overall physical, mental, and financial health. It offers a variety of innovative programs to help employees, family members, and employers manage their health care costs and improve their overall wellbeing. Cigna is committed to providing high-quality insurance and financial services that best meet their customers’ needs.

Check other vacancies from the company: The Cigna Group