Technical Support Engineer Jobs at Lambda Technologies Sdn Bhd in Petaling Jaya, Selangor

Published 11 months ago

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Lambda Technologies Sdn Bhd company opens jobs for Technical Support Engineer positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having common and adaptable (for details, you can ask the company) skills with beginners or seniors experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,500 - RM 2,500 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in sejenis, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Lambda Technologies Sdn Bhd
Position:TECHNICAL SUPPORT ENGINEER
Region:Petaling Jaya - Selangor, Selangor
Salary:MYR 1.500 - MYR 2.500 per Month
Employment Type:Full-time

Job Description

GENERAL SCOPE & SUMMARY 

  • The Tier 1 Technical Support Engineer – Level 1 provides entry-level technical, client support for Aspect’s products via the telephone, email and remote assistance or escalation for application troubleshooting.

PRIMARY ROLE & RESPONSIBILITIES

  • Provides front-line support to customers and troubleshooting for Aspect Software’s clients via telephone, email, and remote support.
  • Provides remote client installation, upgrade, and troubleshooting support.
  • Conducts follow up analysis on unresolved customer issues or escalates matter to the next appropriate Tier Level of support.
  • Proactively stay up to date with all the latest technologies concerning Aspect’s products and the underlying technologies.
  • Research and troubleshoot customer problems and inquiries.
  • Update and work assigned cases in a timely manner.
  • Maintain strong customer rapport and excellent, timely communication.
  • Contribute to documentation to build Aspect’s knowledge base.
  • Operate effectively in stressful situations.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Lambda Technologies Sdn Bhd, so as not to find unwanted events ^_^.

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Company Information

Lambda Technologies Sdn Bhd

Industry:

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Lambda Technologies Sdn Bhd is an established technology solutions provider in Malaysia, with more than 25 years of experience in the industry. We offer comprehensive services and solutions encompassing the full spectrum of hardware, software systems, networking, data storage, and digital security. Our specialty involves designing and deploying highly reliable IT infrastructures that address our clients’ unique requirements. We prioritize quality and customer service in all our endeavors, and this has enabled us to build a strong reputation in the market and generate a steady stream of repeat and referral customers. In providing the best services to our clients, our team of skilled and knowledgeable staff work together to provide cost-effective and quality solutions that are tailored to meet our customer’s specific needs.

Check other vacancies from the company: Lambda Technologies Sdn Bhd