Technical Customer Support, I Jobs at Zebra Technologies in Taman Pulau Pinang, Penang

Published 11 months ago

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Zebra Technologies company opens jobs for Technical Customer Support, I positions in the Penang region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,900 - RM 3,800 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Zebra Technologies
Position:Technical Customer Support, I
Region:Penang, Taman Pulau Pinang - Penang
Job Function:Information Technology
Seniority Level:Entry level
Salary:MYR 1.900 - MYR 3.800 per Month
Employment Type:Full-time
Industry:IT Services and IT Consulting

Job Description

Remote Work No

Overview

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we’ve only begun to define the edge of what’s possible—for our people, our customers, and the world.

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities

  • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
  • Diffuses upset customers
  • Fully documents customer interactions in real-time
  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
  • Identifies and escalates complex problems under direct supervision
  • Works on a limited variety of problems of limited scope using defined procedures and practices
  • Collaborates with fellow technicians and supervisor to solve problems
  • Familiarizes self with new technologies, products and platforms
  • Support global customers
  • Rotational shifts

Qualifications

  • Bachelor’s degree or Associate Degree (Technical Degree). Technical Certifications preferred
  • 1-3 years demonstrated working experience required
  • Basic computer literacy with a working knowledge of the Microsoft Office Package
  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates strong customer service and communication skills

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Zebra Technologies

Zebra Technologies is a leading global provider of enterprise-class products and solutions to enable businesses to track, manage and optimize their operations. Founded in 1969, Zebra Technologies has become a global leader in barcode, RFID, location services and related technologies that enable customers in more than 100 countries to make informed decisions, increase the accuracy of their operations, and gain a competitive advantage. From printing durable bar code labels to tracking and managing assets to managing event security, Zebra offers complete, reliable, and cost-effective solutions that greatly improve efficiency, accuracy, and customer service.

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