Team Lead, Telemarketing Jobs at Carro in Shah Alam, Selangor

Published 11 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Carro company opens jobs for Team Lead, Telemarketing positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having Sales and Business Development skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Motor Vehicle Manufacturing, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Team Lead, Telemarketing
Region:Selangor, Shah Alam - Selangor
Job Function:Sales and Business Development
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Motor Vehicle Manufacturing

Job Description

Role And Responsibilities

  • Guide and advise the designated teams on the right process flow and standard operating procedure.
  • Drive the team on achieving its monthly target.
  • Able to give counselling towards the team on any matters whether its personal or work related.
  • Monitoring and providing the team’s roster.
  • Monitoring the performance and quality of the teams Tickets and Leads.
  • Able to direct the right communication between departments for any issue that arises.
  • Compose a weekly report on teams’ performance.
  • Monitoring Teams report e.g.: TMT Data Entry, Acceptance and KIV report.
  • Able to project teams target and performance.
  • Provide a proper training and guidelines towards the newcomers according to Telemarketing Sales Manual.
  • Conduct a refresher of Telemarketing Sales Manual for all Telemarketers.
  • Identify root cause of an issue and solves it according to standard operating procedure.

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Qualifications And Education Requirements

  • Candidates must possess at least a Diploma/ Bachelor’s Degree in any fields.
  • 2 – 3 years of working experience in related field with team lead or higher relevant position.
  • Computer literate in Microsoft office, Google Sheet, and Emailing.
  • Have excellent organizational, management, communication, and negotiation skills.


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information


Carro is a leading automotive service platform, offering users a complete solution for car ownership that makes car ownership hassle-free and more affordable. Through its unique combination of services, Carro provides users with the convenience and efficiency of owning a car without compromising on safety, quality, or affordability.

Carro was founded by a team of automotive industry veterans who have seen the car ownership experience from both a producer and consumer perspective. With their deep understanding of automotive technology, Carro’s mission is to bring a revolutionary car ownership platform to users across Southeast Asia.

In addition to its core automotive services, Carro offers users access to its unique marketplace, driving insights, and car care support. Through the marketplace, users can purchase cars, parts and accessories from trusted dealerships and service providers. Carro also provides weekly driving insights that provide users with detailed insights into their car’s performance. Moreover, the company’s car care team is available around the clock to provide users with emergency roadside assistance, as well as general repairs and maintenance.

Carro’s mission is to make car ownership trouble-free and more affordable. The company believes that car ownership should be an enjoyable experience. Through its comprehensive platform of services, Carro is committed to helping users save money and time, while ensuring a safer, more enjoyable car ownership journey.

Check other vacancies from the company: Carro