Software Application Consultant Jobs at EPOS Pte. Ltd. in Johor Baharu, Johore

Published 11 months ago

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EPOS Pte. Ltd. company opens jobs for Software Application Consultant positions in the Johore region. The type of work we provide is Full-time.

The criteria for the employees we need are having Engineering and Information Technology skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Computer Hardware Manufacturing, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:EPOS Pte. Ltd.
Position:Software Application Consultant
Region:Johor Baharu - Johore, Johore
Job Function:Engineering and Information Technology
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Computer Hardware Manufacturing

Job Description

EPOS, founded in 2009, is a leading software developer. We aim to provide SMEs comprehensive and cost-effective IT solutions. We are one of the top three Point of Sales companies in Singapore and a PSG Singapore pre-approved POS vendor. Our systems are used in over 60 different industries, including major Singapore government agencies and MNCs. We have an active and strong team capable of flexible customisation requirements and handling of major projects

The Role

Your Responsibilities Will Include

  • First contact resolution of all cases handled
  • Remote support/troubleshooting including diagnosis for both software and hardware issues
  • Setup of EPOS systems with client requirements
  • Maintain high levels of client satisfaction at all times
  • Provide product training for new clients
  • Answer inbound inquiries and provide information pertaining to queries, complaints, and feedback
  • Manage and resolve client complaints and feedback
  • Escalate and work with the Singapore team for complicated issues, and ensure issues are resolved and followed up properly
  • Portray a positive and helpful attitude to external and internal customers
  • Provide ideas to improve client experience
  • Support internal team with miscellaneous tasks

Ideal Profile

  • Minimum 2 years experience in customer service.
  • Display a positive attitude toward learning
  • Training will be provided, technical knowledge is not required
  • Ability to learn and acquire product knowledge: good attitude and hardworking
  • Shows initiative and is proactive
  • Detail-oriented, honors deadlines, keeps promises and maintains service standards
  • Friendly, cares about customers, able to handle stress
  • Able to talk to customers with confidence, civility, and tact
  • Skill: Ms Office, Email, Messaging apps
  • Multilingual (English and Chinese) is an advantage in order to be able to effectively liaise with stakeholders in the region.
  • Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

What’s on Offer?

  • Opportunities for career growth & development
  • Role involving team management opportunities
  • A role that offers a breadth of learning opportunities
  • Full training and guidance for newcomers.
  • Skills Development Program
  • Acquire both technical and soft skills that will ensure long-term career stability and personal growth

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

EPOS Pte. Ltd.

EPOS Pte. Ltd. is a leading software and services provider in Singapore, providing software solutions and business services to various industries. Founded in 2004, EPOS is committed to helping businesses to increase operational efficiency, reduce costs and increase profits. Our solutions and services range from custom software development to application consulting and support. We have extensive experience in the development of applications for the healthcare, financial services, retail, government and public service industries, as well as others. Our expertise in the analysis, design, development and implementation of software solutions allows us to provide our clients with a comprehensive set of solutions that can help them to optimize their operations and achieve their business goals.

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