Social Media Customer Service (Mandarin/English) Jobs at KAALI HR SDN. BHD. in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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KAALI HR SDN. BHD. company opens jobs for Social Media Customer Service (Mandarin/English) positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Marketing and Sales skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,900 - RM 3,800 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Human Resources Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Social Media Customer Service (Mandarin/English)
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Marketing and Sales
Seniority Level:Associate
Salary:MYR 1.900 - MYR 3.800 per Month
Employment Type:Full-time
Industry:Human Resources Services

Job Description

Job Responsibility

  • Customer Service (handle VOICE CALL, CHAT & EMAIL – (Mandarin Speaking Market)
  • Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
  • Ensure all SLAs are met accordingly
  • Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner by following processes in place

Job Requirements

  • Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
  • Prior experience in handling Social Media or familiar with Social Media
  • Passionate in helping to resolve customer issues / queries and complaint handling
  • Good typing speed & accuracy

Job Benifits

  • Near KL Sentral LRT Station
  • Fix complexity allowance of RM500 every month
  • Basic Salary + Complexity Allowance + Nightshift Allowance
  • EPF,SOCSO, 30AL, Medical Leave


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company KAALI HR SDN. BHD., so as not to find unwanted events ^_^.

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Company Information


KAALI HR SDN. BHD. is a Malaysian-based human resources management (HRM) solutions and services provider. Founded in 2015, KAALI HR is the first business in Malaysia to provide comprehensive HRM solutions and services for businesses of all sizes. Our mission is to make HR management easier, more efficient and cost-efficient for employers. We provide HR solutions such as recruitment, payroll, and employee development, with an aim to become the leading HRM provider in Malaysia. We also offer outsourced consultancy services such as performance management training, and compensation and benefits. Our team of experienced HRM specialists is dedicated to providing exceptional customer service and satisfaction. We strive to develop long-term relationships with our clients by providing customised HR solutions and services.

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