Service Manager Jobs at SAMSUNG MALAYSIA ELECTRONICS (SME) SDN. BHD. in Seksyen 2, Federal Territory of Kuala Lumpur

Published 11 months ago

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SAMSUNG MALAYSIA ELECTRONICS (SME) SDN. BHD. company opens jobs for Service Manager positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Not Applicable experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,900 - RM 3,800 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Computers and Electronics Manufacturing, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Service Manager
Region:Federal Territory of Kuala Lumpur, Seksyen 2 - Federal Territory of Kuala Lumpur
Job Function:Other
Seniority Level:Not Applicable
Salary:MYR 1.900 - MYR 3.800 per Month
Employment Type:Full-time
Industry:Computers and Electronics Manufacturing

Job Description

Position Summary

Samsung Electronics is among the world’s top leaders in the technology industry and is recognized as one of the top 10 global brands. At Samsung, you will get to shape the future of technology and have the opportunity to grow in a revolutionary environment.

Role And Responsibilities

  • Establish & manage post-sales support infrastructure to ensure the delivery of service through our service partners
  • Manage the service performance to customer, ensure that service level is achieved align with contract / SLA and deliver outstanding customer service and across location
  • Manage a service team to provide operational efficiency of services to customers so as to support a sustainable annual growth.
  • Lead the whole team to support the organizational performance in order to achieve the organization objective.
  • Execute ad-hoc strategic initiatives as and when required by management
  • Periodic review of existing infrastructure and processes to ensure it is in good order as well as to implement improvements
  • Developing strong relationships and teams
  • Managing the resources and to ensure coverage is provided according to the agreed resource capacity
  • To be the provisioning escalation point for specific services for both internal and external customers
  • To find out the cause of issue arise from stakeholder for problematic works order and to provide progress update in systems, customers and sales.
  • To analyze provisioning report so as to identify key milestones that has passed deadline and not acted upon by respective stakeholder
  • Supports the service process by helping to identify opportunities as well as assisting with qualification analyzing client needs and requirements

Skills And Qualifications

  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 10 year(s) of working experience in Consumer Electronic business within the after sales service field
  • Excellent communication skill and coaching ability.
  • Able to work under pressure
  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company SAMSUNG MALAYSIA ELECTRONICS (SME) SDN. BHD., so as not to find unwanted events ^_^.

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Company Information


Samsung Malaysia Electronics (SME) Sdn. Bhd. is a subsidiary of the Samsung Corporation, a global leader in technology and innovation. SME was established in 1981 to manufacture televisions, consumer electronics and components. Since then, it has evolved to become the largest electronics powerhouse in Malaysia with a wide range of products and services. SME is also a major player in the Korean-Malaysian partnership and its products are exported to more than 70 countries worldwide. From simple music players to innovative smartphones, SME strives to bring the latest technology to its customers through an ever-expanding selection of products and services.

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