Service Desk Specialist (L3) – Cyberjaya Jobs at Nasstar in Cyberjaya, Selangor

Published 11 months ago

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Nasstar company opens jobs for Service Desk Specialist (L3) - Cyberjaya positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,500 - RM 2,500 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Nasstar
Position:Service Desk Specialist (L3) - Cyberjaya
Region:Cyberjaya - Selangor, Selangor
Job Function:Information Technology
Seniority Level:Entry level
Salary:MYR 1.500 - MYR 2.500 per Month
Employment Type:Full-time
Industry:IT Services and IT Consulting

Job Description

WE’RE RECRUITING!As one of Cyberjaya’s fastest growing MSPs, we’re on the lookout for a Service Desk Specialist (L3)!Location: Cyberjaya, MalaysiaSalary: Competitive Base + Shift Allowance + BenefitsJob Type: Permanent, Full-timeHours: 40h per week on 24/7 Rotational Shift Pattern covering Days, Evenings, Nights and WeekendsAn opportunity has arisen to join our growing support team as a 3rd Line Service Desk Specialist.You will be supporting customers from all over the world, delivering exceptional customer service for Nasstar’s Managed Service customers.The aim of this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers.

You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues.You will be required to progress all support incidents in line with the customer’s SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner.To achieve this target, you will need to be agile in managing your tickets, constantly re-evaluating priorities.You will be part of a team of operations engineers which will be required to work a 24/7 shift pattern covering EMEIA, US and APAC time zones.Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk Carry out root cause analysis on problems identified Aid in complex issues Ensure updates are provided to team members that can be disseminated to customers Actively manage and maintain a list of assigned tickets by ensuring they are regularly updated in-line with SLAs Ensure any investigative work is documented within Keep the customer/Level 1 team informed and updated with the progression of their issue Maintain good work relationships with vendors, ensuring any escalations to vendors are monitored and updated on a regular basis Ensure vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution Manage and maintain group policies for customers Review and resolve proactive alerts

Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management What we are looking for: Previous IT Support experience, ideally in a Managed Service Provider (MSP) Proven experience working within a Service Desk 3rd Line team Demonstrable experience of working under pressure, especially when a critical issue has occurred Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, VMware, Active Directory Min. 5 years of Microsoft server level IT experience Experience with the use of a CSM/ITSM toolset (ideally ServiceNow) IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands – Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Excellent client communication skills Microsoft Associate Certifictions and Service-related Certs (e.g. ITIL, SDI); essential Network certification such as (CCNA, JNCIA or NSE 4); essential Citrix CCP-V or AppDS, CompTIA Linux+; desirable Advantageous: Linux server management and maintenance; working knowledge of PowerShell; knowledge of Datto, Veeam or Carbonite Backup solutions What you can expect from us:At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes: Holiday: 20 days’ holiday, plus bank holidays Medical Insurance Enrolment: Will take place after probation is passed Top tech: We don’t just keep our services and solutions for our customers. That means best-of-breed software and hardware for all our staff Shift, Travel & Parking Allowance: RM 950 allowance per month Overtime: All staff are eligible for overtime (if required) Training: Comprehensive induction and training plan to ensure you have all of the necessary skills to be successful Office Location & Environment: Working in a modern new office with good facilities in the immediate location A note for agencies:Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Nasstar

Nasstar is an IT services provider offering fully managed hosting, cloud services and IT support across the UK. Founded in 1998, Nasstar has grown to become a market leader in its industry, providing tailored IT solutions to businesses of all sizes. As an independent and experienced provider of IT services, Nasstar is committed to delivering reliable, secure and cost-effective solutions that offer customers the best in class service. With a deep technical knowledge and extensive supplier relationships, Nasstar is capable of delivering a highly reliable and secure service to its customers, backed by strong service level agreements and dedicated customer service teams. With a suite of innovative solutions and a commitment to excellent customer service, Nasstar is the partner of choice for organizations looking for the most cost-effective and reliable IT solutions.

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