Service Desk Agent Jobs at Fujitsu in Taman Wilayah, Federal Territory of Kuala Lumpur

Published 11 months ago

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Fujitsu company opens jobs for Service Desk Agent positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,700 - RM 3,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, Information Services, & Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Fujitsu
Position:Service Desk Agent
Region:Federal Territory of Kuala Lumpur, Taman Wilayah - Federal Territory of Kuala Lumpur
Job Function:Information Technology
Seniority Level:Entry level
Salary:MYR 1.650 - MYR 3.000 per Month
Employment Type:Full-time
Industry:Information Services, IT Services and IT Consulting, Software Development

Job Description

Job Description
 Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
 Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
 Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
 Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
 Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
 Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
 Personal Development Takes ownership of own development and has a development plan in place.

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Fujitsu, so as not to find unwanted events ^_^.

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  • On the application submission page, click the "Application Form" button.
  • On that page you can see more complete company information and see the number of people applying for the job.
  • Next is to click "Apply".
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  • Finished.

Company Information

Fujitsu

Fujitsu is a leading global information and communication technology (ICT) company, providing a full range of technology products, solutions and services. Established in 1935,the company serves customers in over 100 countries and employs approximately 132,00 people. The company is committed to creating value for customers by providing innovative ICT-based business solutions.

Fujitsu is a leading provider of ICT-based business solutions, offering a full range of products, services, and solutions, such as computers, servers, storage systems, telecom equipment, software, semiconductors, IT services, and more. Fujitsu’s ICT products and services help organizations reduce costs, increase revenue, and innovate. With a comprehensive portfolio of solutions tailored to meet the needs of specific industries, the company strives to improve its customers’ operations and maximize their return on investment.

Fujitsu is committed to delivering value and efficiency in its products and services, by leveraging its advanced ICT capabilities, investments in research and development, and reliance on quality and customer-focused strategies. The company has established a global network of service and support, including the Fujitsu Global Solution Center that provides technical assistance and support to organizations around the world. The company also develops and maintains an extensive portfolio of partnerships and collaborations with leading technology and system integrator vendors.

Founded on strong values of trust and responsibility, Fujitsu is dedicated to providing the highest level of quality and service to its customers. The company’s commitment to sustainability is reflected in its environmental management systems and social responsibility initiatives. As a leader in the ICT industry, Fujitsu is committed to helping organizations achieve their business goals and objectives, while making a positive impact on society.

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