Senior Specialist – BPO Jobs at DHL in Petaling Jaya, Selangor

Published 11 months ago

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DHL company opens jobs for Senior Specialist - BPO positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Transportation, Logistics, & Supply Chain and Storage, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Senior Specialist - BPO
Region:Petaling Jaya - Selangor, Selangor
Job Function:Information Technology
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Logistics, Supply Chain and Storage, Transportation

Job Description


  • Gather information and data to support excellent business analysis services
  • Support the analysis an organization or business domain and document its business, processes and/ or systems, assessing the business model or its integration with technology
  • Ensuring user community within project scope are engaged and mobilized
  • Assisting with execution of gap analysis, identifying project requirements and follow-up until completion
  • Coordination of testing and follow up
  • Supporting with knowledge transfer, training, and documentation creation (Job Aids)
  • Data gathering & analysis
  • Assisting with implementation of support model


  • Stakeholder satisfaction, incl. Project Manager, Process Owner, project member, end users and project board members,
  • Quality of documentation that is required in the project. Scope-, requirement-, analysis-, training-documentation, user manuals.
  • Realized benefits compared to the expectations
  • Time to gather requirements and specify the solutions.
  • Amount of issues and rework in the project.

Required Competencies

  • Ambassador of our DHL behaviors, code of conduct and competencies
  • Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way
  • Self-motivated and highly organized with a high level of attention to detail
  • Energetic, enthusiastic, team player
  • Able to manage deadlines
  • Big picture thinking, able to understand implications, and mitigate complications
  • Can handle stress and works well under pressure
  • Flexible and adaptable
  • Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements
  • Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner
  • Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements
  • Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand
  • Proficient in written and spoken communication (English and preferably one additional language)
  • High level of integrity and discretion in handling confidential information
  • Strong presentational, interpersonal and intercultural skills

Experience, Education And Training Prerequisites

  • Vocational, Specialized, Technical certification, or equivalent, ideally in a related field (such as Finance, IT or business)
  • Solid Finance process knowledge (OTC, FA area)
  • Beneficial to possess experience/ certifications in:
  • Project Management, Business Analysis
  • First-choice / LEAN / Six Sigma
  • Analytical skills, able to think and act with a cross-organizational and cross-process approach
  • Excellent communication and presentational skills
  • Minimum of 2 years working experience in a supporting capacity for Project Management, Business Analysis and/ or Stakeholder Management type of role
  • Beneficial to have a digital mindset with experience in automated Project Management solutions


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information


DHL is a global leader in the logistics industry. Established in 1969, DHL is the world’s largest logistics company. DHL connects people and businesses across the globe and provides an extensive range of services ranging from international express, air and ocean freight, road and rail transportation, contract logistics and international mail services. DHL operates in over 220 countries and employs approximately 380,00 people worldwide. With its innovative and tailored solutions, DHL is the partner of choice for customers who need unique and reliable supply chain solutions.

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