Senior Online Customer Services (Live Chat) Jobs at HEBE Beauty in Petaling Jaya, Selangor

Published 11 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

Select a language

HEBE Beauty company opens jobs for Senior Online Customer Services (Live Chat) positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having Marketing, Public Relations, & Writing/Editing skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,200 - RM 3,700 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Wellness and Fitness Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:HEBE Beauty
Position:Senior Online Customer Services (Live Chat)
Region:Petaling Jaya - Selangor, Selangor
Job Function:Marketing, Public Relations, Writing/Editing
Seniority Level:Mid-Senior level
Salary:MYR 1.200 - MYR 3.700 per Month
Employment Type:Full-time
Industry:Wellness and Fitness Services

Job Description

  • Responsible for providing customer service support via LIVE Chat on multiple online platforms for multiple brands and products.
  • Effectively manage the needs and satisfaction of our online customers while adhering to Company’s customer service quality & standards (such as response rate / speed, response professionalism, abandon / drop-out rate etc).
  • Work collaboratively with the internal E-Commerce Operations Team, Logistics, Finance etc to resolve customer complaints and inquiries within the specified timeline.
  • Follow up closely and provide timely responses to customers on pending matters.
  • Draft & send push notifications & promotional messages during campaign periods (i.e 9.9 mega campaigns etc) via multiple online platforms.
  • Responsible for mockup planning & installation at site in line with the sales team with project team support.
  • Daily management and quality audit to ensure all team numbers
  • Work with line managers to support the overall customer service optimization and report making.
  • Willing to work overtime (i.e 9.9 mega campaigns etc)

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hebe-beauty-job-senior-online-customer-services-live-chat]

  • Preferably candidates with at least 2 years relevant working experience
  • Strong attention to details, patience, and friendly.
  • Experienced lead a team.
  • Experienced in various platform (Shopee, Lazada, TikTok)
  • Language(s): 3 Languages

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company HEBE Beauty, so as not to find unwanted events ^_^.

Tips from Admin: applying for a job is free of charge.

Hopefully you get the job you want.

Instructions

  • Click the "Apply Now" button above.
  • After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
  • On the application submission page, click the "Application Form" button.
  • On that page you can see more complete company information and see the number of people applying for the job.
  • Next is to click "Apply".
  • Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
  • Finished.

Company Information

HEBE Beauty

HEBE Beauty is a global beauty brand based in London, UK. Founded in 2018, the company offers a range of high-end cosmetics for women of all ages. From skincare, makeup, and other beauty products, HEBE Beauty has something for everyone. The company strives to offer luxurious products made from natural ingredients at an affordable price. With their high-quality products and commitment to customer satisfaction, HEBE Beauty is quickly becoming one of the most sought-after brands in the beauty industry.

Check other vacancies from the company: HEBE Beauty