Senior Associate, IT Support Jobs at Impact Integrated in Puchong, Selangor

Published 11 months ago

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Impact Integrated company opens jobs for Senior Associate, IT Support positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,400 - RM 2,700 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Non-profit Organizations, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Impact Integrated
Position:Senior Associate, IT Support
Region:Puchong - Selangor, Selangor
Job Function:Information Technology
Seniority Level:Mid-Senior level
Salary:MYR 1.400 - MYR 2.700 per Month
Employment Type:Full-time
Industry:Non-profit Organizations

Job Description


  • Troubleshoot and resolve technical problems or issues related to computer software and systems.
  • Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
  • Train or instruct users in the proper use of hardware or software.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Monitoring and maintaining computer systems, servers and networks.
  • Responding in a timely manner to service issues and requests. Properly escalate unresolved queries to the next level of support.
  • Providing technical support across the company (this may be in person or over the phone).
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Ensure all licenses are renewed on a timely basis and by complying to the local law.
  • Physically or remotely presents for any IT related troubleshooting at any hours.


  • Provide technical guidance and recommendations to resolve business problems.
  • Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
  • Track, route and redirect problems to correct resources.


  • Analyze, recommend, and implement process improvements.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
  • Testing new technology.
  • Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
  • Recommended procedure modifications or improvements.
  • Assisting in planning the Asset Management financial budget are maintained accurately within their own jurisdiction.

Event Coordination

  • To arrange a periodic check on the Projector systems, to ensure defect error.
  • To ensure the event space IT equipment are in order and ensure all the switches are working before the event and switched off after the event.
  • To ensure that the IT equipment is in order and defect free including system functioning during Client’s venue viewing, Client’s rehearsal day & Client’s event day.

Website Or Project Management

  • Plays a major in the Company website by coordinating with the internal creative teams on the interface.
  • Managing the internal server (intranet) for internal communications updates.
  • Key person in leading all the IT related projects with the stakeholders.
  • Coordinating the IT related knowledge transfer to internal team as when necessary.

IT Software & Hardware Management

  • Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
  • Creating rational strategies for upgrading the company’s network software whenever a new update is available.
  • Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem.
  • Staying up to date with new network technology and reporting this information to the executive team each quarter.
  • Working closely with other department Managers to assess the growth needs and maintenance of the company’s network.
  • Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

[Apply now at]

  • Diploma in Computer Science, Information Technology, or asimilar field.
  • 1-2 years’ relevant experience.
  • Good command in English & Bahasa Malaysia inclusive ofspeaking and writing.
  • Strong interpersonal skills with a pleasant attitude, good sense ofurgency is an advantage!
  • Able to work independently.
  • Able to work on weekends and Public Holidays.
  • Knowledge of computer software systems, including databases,office applications, and operating systems.
  • Advanced knowledge of computer hardware systems, includingcircuit boards, memory modules, and processors.


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Impact Integrated

Impact Integrated is a leading technology solutions provider with a focus on helping organizations in the United States and Canada understand, manage and optimize their IT investments. Founded in 2008, Impact Integrated has quickly grown to become one of the top providers of IT services, offering expertise in Data Center Architecture & Infrastructure, Cloud & Hosting, Cyber Security and Network & Unified Communication Solutions. Our team of experienced professionals is dedicated to providing the highest level of customer service and quality technical solutions backed by our best in class engineering and support team. We are committed to helping customers develop, deploy and operate mission critical IT solutions that are scalable, reliable and secure.

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