Reservations Agent Jobs at Marriott Hotels in Kota Kinabalu, Sabah

Published 11 months ago

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Marriott Hotels company opens jobs for Reservations Agent positions in the Sabah region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Hospitality, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Marriott Hotels
Position:Reservations Agent
Region:Kota Kinabalu - Sabah, Sabah
Job Function:Other
Seniority Level:Entry level
Employment Type:Full-time
Industry:Hospitality

Job Description

Job Number 23123860
Job Category Reservations
Location Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

Marriott Hotels

Industry: Hospitality

Marriott Hotels is one of the world’s leading hotel companies, with over 6,400 properties in 122 countries and territories and a portfolio of 18 well-known brands. Founded in 1927 by J. Willard Marriott, the company continues to be led by a third-generation family member, Executive Chairman Bill Marriott, who has served as the company’s chief executive officer since 1972. Headquartered in Bethesda, Maryland, USA, Marriott has more than 131,00 employees, including 25,700+ people working in corporate offices located in 30 countries and territories around the world.

Check other vacancies from the company: Marriott Hotels