Reservation Agent Jobs at Courtyard by Marriott in Melaka, Malacca

Published 11 months ago

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Courtyard by Marriott company opens jobs for Reservation Agent positions in the Malacca region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Hospitality, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Courtyard by Marriott
Position:Reservation Agent
Region:Malacca, Melaka - Malacca
Job Function:Other
Seniority Level:Entry level
Employment Type:Full-time
Industry:Hospitality

Job Description

Job Number 23122710
Job Category Reservations
Location Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

Courtyard by Marriott

Industry: Hospitality

Courtyard by Marriott is a hotel chain founded in 1983 designed to provide business travelers and families “a refreshing escape from travel routines.” The chain is comprised of more than 1,100 hotels in over 40 countries and is part of Marriott International, Inc. that caters to the needs of business travelers and families. Courtyard by Marriott provides a variety of amenities including high-speed Internet access, a pool, fitness center, meeting rooms, and complimentary breakfast. Room amenities include a mini-fridge, microwave, coffeemaker, and in-room safe. The chain also often provides discounts for military and government members and family packages. Courtyard by Marriott’s reputation of reliability, great value, and exceptional customer service makes it a popular choice for travelers worldwide.

Check other vacancies from the company: Courtyard by Marriott