IT Support Jobs at Excis Compliance in Kuala Berang, Terengganu

Published 11 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

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Excis Compliance company opens jobs for IT Support positions in the Terengganu region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,500 - RM 2,500 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Information Technology & Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Excis Compliance
Position:IT Support
Region:Kuala Berang - Terengganu, Terengganu
Job Function:Information Technology
Seniority Level:Entry level
Salary:MYR 1.500 - MYR 2.500 per Month
Employment Type:Full-time
Industry:Information Technology & Services

Job Description

Job Description

The Band 2 – Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2 years’ experience in Windows Desktop support.

Position Responsibilities And Functions

  • Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

Candidate Required Minimum Qualifications and Skills

  • Bachelor’s Degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support

In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Excis Compliance, so as not to find unwanted events ^_^.

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Company Information

Excis Compliance

Excis Compliance is a professional services company with an emphasis on providing outstanding guidance and assistance to businesses in managing compliance requirements. We provide quality services that address the evolving challenges faced by companies in different industries. Our experts are experienced and knowledgeable in navigating the complexities of corporate compliance in order to help businesses achieve their goals. We strive to maintain the highest standards in the industry to ensure our clients have the best experience possible. Our mission is to provide the highest quality compliance assistance to businesses of all sizes. Our knowledgeable team of professional consultants have years of experience and can provide clients with the peace of mind that their compliance programs are managed effectively and efficiently.

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