Infra Tech Support Analyst Jobs at Accenture Southeast Asia in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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Accenture Southeast Asia company opens jobs for Infra Tech Support Analyst positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,700 - RM 3,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Business Consulting and Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Accenture Southeast Asia
Position:Infra Tech Support Analyst
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Information Technology
Seniority Level:Entry level
Salary:MYR 1.650 - MYR 3.000 per Month
Employment Type:Full-time
Industry:Human Resources

Job Description

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,00 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at ww.accenture.com.
As part of Japan Open System FTE daily tasks, engineers are required to proactively monitor, manage and escalate real-time server problems with alerts from various monitoring tools 24/7. Japan Open Systems Support will work and communicate closely with on duty Major Incident Managers, vendors and relevant technical capability support teams to resolve issue related to servers in both Windows and Linux based on Intel x86 platform. The team is also required to analyze manual interventions which were performed over a period of time and recommend possible solutions to management for improvement. Participate in Disaster Recovery tests, perform other related duties as assigned and promptly inform on duty Major Incident Managers of any issue which potentially result in a high priority incident. Job Requirement

  • Responsible for maintaining the ongoing availability, reliability & performance support for company’s systems in the environment.
  • Provide phone call and email support related to company’s Infrastructure issue.
  • Monitor systems availability, stability & performance and responds to incidents as when arise.
  • Provide first level support for Open Systems related issues across company’s environment and escalate to the next level Platform support team. This includes global support to minimize risk to business and impact that occurs related to Open Systems infrastructure.
  • Escalate potential high priority incident to the Major Incident Managers on duty where appropriate.
  • Provide accurate and detailed turnover report via written and verbal communication to oncoming shift.
  • Facilitate technical discussions with all support teams and vendors or Business users as when required to resolve any issues.
  • Inform company’s Business stakeholders for prolonged system failures as when required.
  • Provide accurate and detailed turnover report via written and verbal communication to oncoming shift.
  • Participate as required in all cross training initiatives.
  • Bachelor’s Degree in Information Technology, Computer Science or other relevant fields
  • Fluent in Japanese language (verbal and written) – JLPT(N2) preferred
  • Willingness to work in 12 hours working shift pattern which including Night and during weekend or Malaysia public holidays when required. Working shift Patterns will be either for Day shift 7am -7pm or Night shift 7pm – 7am MYT.
  • Benefit

    • gain experience
    • taught first
    • Get bonus if overtime

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    Company Information

    Accenture Southeast Asia

    Industry: Human Resources

    Accenture Southeast Asia is a global consulting, digital technology services and operations provider. Founded in 1993, it is headquartered in Singapore and provides a range of services including strategy, consulting, digital, technology and operations to its clients, ranging from large corporations to start-ups. Its area of expertise covers finance, health, customer service, supply chain, strategy and market intelligence. In addition, Accenture Southeast Asia also provides a wide range of technology services such as cloud, application development, test automation, and robotic process automation.

    Accenture Southeast Asia works with clients to help them achieve their business imperatives by leveraging technology and human capital. Accenture Southeast Asia’s mission is to help companies successfully embrace digital transformation. Through its collective efforts and experience, the organization is able to use both technology and human capital to help organizations drive innovation and better serve their customers and markets. Through its global network of offices, they serve clients across various industries and geographies.

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