Executive, Customer Advisory Jobs at SK magic Malaysia in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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SK magic Malaysia company opens jobs for Executive, Customer Advisory positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Business Development and Sales skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Retail, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:SK magic Malaysia
Position:Executive, Customer Advisory
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Business Development and Sales
Seniority Level:Entry level
Employment Type:Full-time
Industry:Retail

Job Description

Responsibilities:

  • Handling inquiries from External Collectors on a daily basis to support their collection activities.
  • Backend support for Internal Collectors which includes payment checking, complaints handling as well as product return requests.
  • Handle monthly commission verification for internal and external collectors to be provided to the HR Payroll team.
  • Conduct statistical analysis to identify irregular activity trends such as pyramid schemes, fraud activity, and identity theft.
  • Verify weekly report from External Collectors for payment list to cross-check with Statement of Account in the back-end system.
  • Compiling activity record data to be used for future reference assignment and data analysis.
  • Segregate assignment files based on Account Receivable aging to External and Internal collectors and conduct briefing on assignment requirements.
  • Provide analysis and insights on collection trends and performance, and make recommendations for process improvements.
  • Maintain accurate records and reporting, including forwarding customer payment information to the Payment team and generating collection reports.
  • Maintain positive relationships with external collectors and prepare an action plan for performance monitoring.
  • Conduct briefing and discussion with External Collectors on the current updates on SOP, Promotion and etc.

Requirements:

  • Bachelor’s Degree, Diploma, in Business Administration or equivalent.
  • Fresh Graduates are encouraged to apply.
  • Excellent communication and interpersonal skills to interact effectively with collection agencies & customers on case basis.
  • Strong attention to detail and ability to accurately verify payment list and commission scheme.
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • Flexibility to travel to various locations within the assigned territory.
  • Valid driver’s license and reliable transportation.
  • High Proficiency in Microsoft Office (Mainly in Excel) and well-versed in statistical knowledge.
  • Integrity, professionalism, and the ability to handle confidential customer information.

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company SK magic Malaysia, so as not to find unwanted events ^_^.

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Company Information

SK magic Malaysia

Industry: Retail

SK Magic Malaysia is a premier retail company located in the heart of Kuala Lumpur. Founded in 1998, we are committed to providing quality products and trusted customer service. Our mission is to make buying magical, and to bring joy and smiles to everyone. We specialize in providing a wide range of products, including skincare, cosmetics, fragrances, and home items. We strive to provide the best value for money and take quality seriously. We believe in creating experiences that make customers happy, and we always strive to exceed expectations.

Our staff are highly trained and knowledgeable and will make sure your shopping experience is pleasant and efficient. We keep up with trends and are always looking to expand our range of products. Whether you’re looking for a unique gift or stocking up on everyday essentials, SK Magic Malaysia strives to be your one-stop shop for all things magical. Come experience the magic of SK Magic Malaysia today!

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