Executive, Contact Centre Jobs at Prudential Services Asia in Kuala Lumpur City, Federal Territory of Kuala Lumpur

Published 12 months ago

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Prudential Services Asia company opens jobs for Executive, Contact Centre positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Business Development and Sales skills with Executive experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,400 - RM 2,700 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Financial Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Prudential Services Asia
Position:Executive, Contact Centre
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur City - Federal Territory of Kuala Lumpur
Job Function:Business Development and Sales
Seniority Level:Executive
Salary:MYR 1.400 - MYR 2.700 per Month
Employment Type:Full-time
Industry:Financial Services

Job Description

Prudential’s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Job Purpose
The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team:

  • Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management.
  • Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations.
  • Operational Performance – To satisfy our customers and shareholders, to excel in business process.
  • People – To achieve our goals and contribute to organization learning and innovation process.

Job Responsibilities
The essential duties and responsibilities for the incumbent are as per below

  • Deliver world class customer service via telephone
  • Provide a polite, professional and accurate response
  • Manager customer’s expectations and display ownership for customer’s requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
  • Undertake any other works and duties allocated by management as and when required

Job Requirements

  • At least Diploma or Degree in any field from a recognized college or university.
  • Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
  • Experience in handling international calls will be an added advantage.
  • Fresh graduates who are looking for challenges in customer service are encouraged to apply.
  • Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
  • Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
  • Pleasant, patience and self-discipline.
  • Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Prudential Services Asia, so as not to find unwanted events ^_^.

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Company Information

Prudential Services Asia

Industry: Financial Services

Prudential Services Asia is a leading provider of financial services and solutions to individuals, families, and institutions in Asia. As a global leader in the industry, Prudential has the ability to offer customers a wide range of products and services that meet their unique needs. Prudential Services Asia is committed to providing the highest quality of service to our customers and strives to build long-term relationships with them. Prudential has been making significant investments in technology and infrastructure to provide the best customer experience possible. Through regional presence and the introduction of innovative products and services, Prudential Services Asia is well poised to meet the ever-changing needs of the Asian market.

Check other vacancies from the company: Prudential Services Asia