Customer Support Associate (Spanish Speaker) Jobs at respond.io in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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respond.io company opens jobs for Customer Support Associate (Spanish Speaker) positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,300 - RM 4,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:respond.io
Position:Customer Support Associate (Spanish Speaker)
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Other
Seniority Level:Entry level
Salary:MYR 1.300 - MYR 4.000 per Month
Employment Type:Full-time
Industry:IT Services and IT Consulting

Job Description

Job Description

Location: Kuala Lumpur, Malaysia

Team: Customer Department

Role: Customer Support (Spanish Speaker)

Mode: Full-time

About Respond.io (http://respond.io/)

Founded in Hong Kong in early 2017, Respond.io (http://respond.io/) is a Business Messaging platform that unifies customer communication for tech-savvy organizations that market, sell and support across instant messaging, web chat, and email. We are one messaging platform for various use cases like marketing purposes, sales, support, and engineering.

Role Description

At Respond.io (http://respond.io/), Customer Support (Spanish Speakers) is pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide possible workaround and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

Responsibilities

  • Communicates and responds to varied technical solutions to customers in a team environment, using our shared inbox tool to assist customers’ inquiries.
  • Resolve customer inquiries in a timely manner using a full understanding of the product functions, features and customer environment
  • Monitor common customer questions/ concerns and partner with cross-functional teams to suggest solutions.
  • Empower customers to self-serve and help users navigate our on-demand success resources.
  • Collaborates with colleagues from the technology team and customer team to solve complex problems

Qualifications

  • Excellent communication skills in Spanish & English with an ability to clearly explain complex ideas verbally and in writing
  • 1
  • years of experience in a Customer Support role or equivalent.
  • Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives.
  • Experience with CRMs like Hubspot, Salesforce, etc..
  • Skilled in transforming customer vision into actual results within the product.
  • You are confident in technical conversations, hearing “API” doesn’t make you run and hide.
  • High level of empathy – it’s important for our CSMs to be a good person to peers and customers.
  • Excellent organization, and time management skills.
  • Teamwork mentality and willingness to assist wherever needed.

Here’s what’s in for you

  • You will become part of an amazing culture with smart teammates who actually care
  • You will grow more here than you would anywhere else, that is a promise
  • Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you’ll always be looking forward to it!
  • Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
  • You’ll get to experience a very competitive compensation
  • You’ll be covered exclusively on one of the highest medical and dental insurance especially for you
  • Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers … you name it, we have it.
  • You’ll be entitled to stock options with terms and condition
  • Flexible working environment and working hours
  • Beer O’Clock on Fridays? Naah, we have it every day!

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

respond.io

Respond.io is a technology company based in the United States that revolutionizes customer service and engagement processes with its innovative suite of products. Respond.io provides an automated process to assess incoming customer requests and issue responses in a timely fashion. Its automated workflow system allows companies to streamline customer engagement, enabling more efficient, cost-effective, and responsive customer service experience. With Respond.io’s cutting-edge technology, companies can access customer data, process it in real-time, and respond to customer inquiries faster and more accurately. Respond.io’s mission is to enable organizations to evolve their customer service experiences, resulting in increased customer satisfaction, retention, and loyalty.

Check other vacancies from the company: respond.io