Customer Success Manager (Enterprise/High Touch) Jobs at Dynatrace in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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Dynatrace company opens jobs for Customer Success Manager (Enterprise/High Touch) positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,500 - RM 2,500 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Customer Success Manager (Enterprise/High Touch)
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Other
Seniority Level:Mid-Senior level
Salary:MYR 1.500 - MYR 2.500 per Month
Employment Type:Full-time
Industry:Software Development

Job Description

As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment.

Job Description

At Dynatrace, we recognized the flaws in traditional post-sales customer journeys and embarked on a mission to fix them. This is why we created Dynatrace ONE, our unified framework that revolutionizes post-sales customer experiences! As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment.

To thrive in this role, you need a proactive, entrepreneurial, and resilient mindset, and you must be ready to challenge the status quo to drive superior outcomes. Your core objectives are centered around renewals, account growth, and adeptly navigating enterprise organizations. Your key to success is collaborating seamlessly with our champions and account teams, ensuring on-time renewals, and fostering fruitful partnerships.

  • Be the trusted advisor and primary post-sale point of contact for a portfolio of large organizations across the APAC region (with a focus on the Malaysia market) and engage proactively with them on a regular basis
  • Leverage your and your peers’ expertise to increase the adoption and utilization of Dynatrace capabilities
  • Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the product
  • Drive value definition, value realization and executive sponsorship
  • Identify opportunities and additional revenue streams from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
  • Be accountable for client renewal and retention
  • Ensure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting function to drive timely results
  • Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Support)


  • Develop relationships with mature customers and help them unleash the value of Dynatrace through education and enablement
  • Be the champion of deployment success by mapping out relevant stakeholders and engaging them on a relevant value proposition
  • Identify additional use cases to be implemented within current accounts
  • May support higher-level account managers working on larger accounts from time to time
  • Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
  • Coordinates sales quotations and responds to requests for proposals


  • 5+  years of progressive experience in managing complex customers
  • Ability to quickly develop strong relationships with the users / commercial partners / internal communities and drive outcomes
  • Excellent verbal, written, and interpersonal communication skills 
  • Experience in working with execs in client environments, as well as with procurement and business owners
  • Highly motivated, energetic, and committed to getting results
  • Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable
  • Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices
  • Basic technical understanding of cloud concepts, and application performance technology
  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and key strengths above the competition
  • Understanding of Internet, web, and mobile applications.

Additional Information

What’s in it for you?

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Discover more perks & benefits

Growth opportunities – find out how Dynatrace supports your career development and personal growth journey:

Flexible working – our flexible and trusting work environment fits your current life situation:

Relocation Support – discover how we can support you if you wish to join us at one of our global locations:

Please review the Dynatrace privacy policy here:


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information


Dynatrace is an American software company based in Waltham, Massachusetts. It provides software intelligence to help businesses modernize and automate enterprise cloud environments and applications. It helps enterprise teams modernize existing technology, such as transforming digital assets from legacy to real-time, with the help of artificial intelligence and automation. Dynatrace serves customers of many sizes, from multinational corporations to startups and government organizations. It delivers full-stack visibility and insights into all applications and technologies across the digital enterprise, and also provides predictive analytics for business efficiency.

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