Customer Success Executive Jobs at ServeDeck Innovation Sdn Bhd in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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ServeDeck Innovation Sdn Bhd company opens jobs for Customer Success Executive positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Information Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:ServeDeck Innovation Sdn Bhd
Position:Customer Success Executive
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Other
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Information Services

Job Description

ServeDeck™ is a smart subscription cloud-based solution designed to significantly improve the organisational efficiency of facility operations and management.

ServeDeck’s total productive maintenance solutions facilitate the easy execution and management of the core tasks and processes of commercial buildings, shopping malls, retail stores, hotels, factories, universities, hospitals, townships, theme parks, and various service providers.

The Role

Your Responsibilities Will Include

  • Developing and managing a portfolio of Key Accounts.
  • Achieving monthly sales targets by identifying and developing new customers.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Coordinating pre-sales and post-sales follow up.
  • Achieving and exceeding weekly and monthly KPIs.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.

Ideal Profile

  • You have at least 1 year experience, ideally within a Customer Success or Sales (B2C) role.
  • You have prior experience in dealing with Dealers.
  • Experience covering Infrastructure is strong plus.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You enjoy finding creative solutions to problems
  • You are a self-starter and demonstrate a high level of resilience

What’s on Offer?

  • Fantastic work culture
  • Leadership Role
  • Flexible working options

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

ServeDeck Innovation Sdn Bhd

ServeDeck Innovation Sdn Bhd is an innovative IT solutions provider focused on delivering comprehensive, customer-focused solutions for a wide variety of businesses. We specialize in providing a variety of services including custom software development, mobile application development, data analysis, web design, hosting, and software maintenance. Our team of highly trained professionals is committed to delivering excellent customer service while maintaining the highest standards for quality, reliability, and performance. We work closely with our clients to understand their needs and provide tailored solutions to meet their goals. Our mission is to provide the best possible solutions for our clients and to continually strive for excellence in the technology, services, and support that we provide. Serving clients both locally and regionally, we strive to create a positive and lasting impression with each of our clients.

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