Customer Service Representative Jobs at Synergy House Furniture Sdn Bhd in Shah Alam, Selangor

Published 11 months ago

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Synergy House Furniture Sdn Bhd company opens jobs for Customer Service Representative positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having Customer Service skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,200 - RM 3,700 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Furniture and Home Furnishings Manufacturing, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Synergy House Furniture Sdn Bhd
Position:Customer Service Representative
Region:Selangor, Shah Alam - Selangor
Job Function:Customer Service
Seniority Level:Associate
Salary:MYR 1.200 - MYR 3.700 per Month
Employment Type:Full-time
Industry:Furniture and Home Furnishings Manufacturing

Job Description

Synergy House began manufacturing wooden toys in 1985 before moving into home furniture in 1994. After 15 years of experience, we set our focus towards children’s bedroom sets in 200. Though our process of continuous improvement, we always look for new designs as well as creating the right products to make kids happy. The children furniture that we supply is not only fabricated by high quality materials but it also enhances safety features and designs for the children. Our furniture is specially designed for the growing needs of your children by concentrating on developing better posture among children. And now, we are seeking for high caliber candidate to join our fast growing company. OUR PHILOSOPHIES We wish to spark off the imagination in children who sleep on our beds so that they can create their own fantasies in dreamland. We make every effort to care for children’s safety as we believe children are precious. We dream of putting a smile on every child’s face, helping them to sleep in comfort and grow towards a brighter tomorrow.
Essential Job Functions :-

  • Provide a prompt and professional response to customer inquiries.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
  • Communicating and coordinating with relevant stakeholders to response and resolve customer complaints.
  • Keeping records of customer ratings, comments, and complaints.
  • Work closely with QA department to drive continuous improvement on the product’s quality that is impacting the customers.
  • Work closely with Operations team and oversea warehouse to manage the replacement parts.
  • Communicating and coordinating with relevant stakeholders (D&D and QC) to provide product technical details to US customer support team if required.

Requirements :-

  • Diploma or Degree in relevant fields such as Business Administration, Mass Communication,etc.
  • Experience in customer service management will be added advantage.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Willing to work in US & UK time zone.
  • Must be fluent in Mandarin as need to liaise with Mandarin speaking clients.

Interested candidates please submit your application through


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

Synergy House Furniture Sdn Bhd

Synergy House Furniture Sdn Bhd is a leading provider of quality home and office furniture. We specialize in modern, contemporary designs and custom-made pieces. We strive to provide our customers with a wide range of services, such as interior design advice and implementation, space-planning, detailed product advice, delivery and installation. We believe that every customer deserves expert advice as well as the highest quality products, at competitive prices.

Synergy House Furniture Sdn Bhd has a huge selection of furnishings from all over the world that can be customized to the customer’s preference. The furniture line includes sofas, chairs, tables, beds, desks, wardrobes, storage units, carpets, bedroom suites, armchairs, and more. As a company, we are committed to providing our customers with superior-quality furniture at competitive prices.

Our team of experts are highly trained in creating modern interior layouts that are both functional and stylish. We listen to our clients to understand their preferences and make sure that their needs are met. Our experienced staff will help you pick the right pieces to fit your space and help you design the perfect look for your home or office.

At Synergy House Furniture Sdn Bhd, we pride ourselves in offering our customers only the best products and services. We understand that furniture is a major investment and that is why we have invested in providing excellent customer satisfaction to ensure that all of our customers are completely satisfied with their purchases. We are committed to providing an innovative and comprehensive range of products that are sure to meet the needs of all types of individuals.

Check other vacancies from the company: Synergy House Furniture Sdn Bhd