Customer Service Representative (客服专员) Jobs at ZALORA Group in Kuala Lumpur, Federal Territory of Kuala Lumpur

Published 11 months ago

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ZALORA Group company opens jobs for Customer Service Representative (客服专员) positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:ZALORA Group
Position:Customer Service Representative (客服专员)
Region:Federal Territory of Kuala Lumpur, Kuala Lumpur - Federal Territory of Kuala Lumpur
Job Function:Other
Seniority Level:Entry level
Employment Type:Full-time
Industry:Software Development

Job Description


  • Provide an amazing, personalized experience for each customer
  • Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails and calls
  • Establish and maintain good relationships with customers
  • Quick to identify solutions in the best interest of both; the customer and the company
  • Take full ownership and follow up closely with customer queries
  • Be proactive in providing the best solutions to meet customer needs
  • Ensure feedback flows to various teams in ZALORA to improve our services


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree,
  • Proficiency in English; additional languages will be a definite plus (Malay/Mandarin/Cantonese)
  • Proven working experience in the related field
  • Previous working experience in e-commerce related environment
  • Fresh graduates are encouraged to apply
  • Must be able to work on alternate weekends
  • Must be able to read and write in Traditional Chinese

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information


ZALORA Group is a leading Asia fashion e-commerce company and the largest online fashion retailer in the region. Founded in 2012 by founders Veerbhan Kaur, Samir Nair and Benjamin Ip, ZALORA Group operates an integrated network of leading fashion brands and marketplaces offering customers the widest assortment of products and services in the region. The company currently operates in 8 countries – Brunei, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan and Vietnam – with presence in key urban areas. ZALORA Group’s vision is to become the leading fashion e-commerce ecosystem in Asia, and to be the first choice of Millennials for their fashion needs.

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