Customer Service Manager (FT) Jobs at EPOS Pte. Ltd. in Johor Baharu, Johore

Published 11 months ago

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EPOS Pte. Ltd. company opens jobs for Customer Service Manager (FT) positions in the Johore region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,700 - RM 3,000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:EPOS Pte. Ltd.
Position:Customer Service Manager (FT)
Region:Johor Baharu - Johore, Johore
Job Function:Other
Seniority Level:Mid-Senior level
Salary:MYR 1.650 - MYR 3.000 per Month
Employment Type:Full-time
Industry:Computer Hardware Manufacturing

Job Description

Overview

  • Location: R&F Princess Cove (near JB Sentral).
  • Working hours: 9am-6pm (Monday – Saturday or Sunday – Friday).
  • All age groups are welcome.
  • Multilingual (English and Chinese) is an advantage.
  • Public Holiday is not applicable..

Benefits

  • Full training and guidance for newcomers.
  • Skills Development Program.
  • Acquire both technical and soft skills that will ensure long-term career stability and personal growth.

Responsibilities

  • First contact resolution of all cases handled.
  • Remote support / troubleshooting including diagnosis for both software and hardware issues.
  • Setup of EPOS systems with client requirements.
  • Maintain high levels of client satisfaction at all times.
  • Provide product training for new clients.
  • Answer inbound enquiries and provide information pertaining to queries, complaints and feedback.
  • Manage and resolve client complaints and feedback.
  • Escalate and work with Singapore team for complicated issues, and ensure issues are resolved and followed up properly.
  • Portray a positive and helpful attitude to external and internal customers.
  • Provide ideas to improve client experience.
  • Support internal team with miscellaneous tasks.

Requirements

  • Minimum 2 years experience in customer service.
  • Display a positive attitude towards learning.
  • Training will be provided, technical knowledge is not required.
  • Ability to learn and acquire product knowledge: good attitude and hardworking.
  • Shows initiative and is proactive.
  • Detail oriented, honors deadlines, keeps promises, and maintains service standards.
  • Friendly, cares about customers, able to handle stress.
  • Able to talk to customers with confidence, civility and tact.
  • Skill: Ms Office, Email, Messaging apps.

Job Types: Full-time, Freelance

Salary: RM2,800.00 – RM4,00.00 per month

Ability To Commute/relocate

  • Johor Bahru: Reliably commute or planning to relocate before starting work (Required).

Education

  • Diploma/Advanced Diploma (Preferred).

Experience

  • Customer Care Specialist: 1 year (Preferred).

Language

  • Mandarin (Preferred).
  • English (Required).

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company EPOS Pte. Ltd., so as not to find unwanted events ^_^.

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  • On the application submission page, click the "Application Form" button.
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Company Information

EPOS Pte. Ltd.

EPOS Pte. Ltd. is a leading software and services provider in Singapore, providing software solutions and business services to various industries. Founded in 2004, EPOS is committed to helping businesses to increase operational efficiency, reduce costs and increase profits. Our solutions and services range from custom software development to application consulting and support. We have extensive experience in the development of applications for the healthcare, financial services, retail, government and public service industries, as well as others. Our expertise in the analysis, design, development and implementation of software solutions allows us to provide our clients with a comprehensive set of solutions that can help them to optimize their operations and achieve their business goals.

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