Claims Processing Analyst, Asia Jobs at QBE Asia in Petaling Jaya, Selangor

Published 11 months ago

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QBE Asia company opens jobs for Claims Processing Analyst, Asia positions in the Selangor region. The type of work we provide is Full-time.

The criteria for the employees we need are having Finance and Sales skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around RM 1,500 - RM 2,500 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Insurance, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:QBE Asia
Position:Claims Processing Analyst, Asia
Region:Petaling Jaya - Selangor, Selangor
Job Function:Finance and Sales
Seniority Level:Entry level
Salary:MYR 1.500 - MYR 2.500 per Month
Employment Type:Full-time

Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Primary Responsibilities

  • Manage claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations
  • Ensure compliance within delegated authority limits
  • Maintain effective and proactive communication with customers
  • Ensure effective coordination with suppliers
  • Set possible cost of claim and updates on time as reports are sent through by assessors
  • Raises payment within delegations of authority
  • Interpreting policy coverage and determining if coverage’s apply to claims submitted. Promptly informing customer of acceptance/ decline of claim and escalating issues or proper endorsement as needed
  • Decide on the best fulfillment method to settle claim
  • Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team
  • Identify recovery opportunities on claims
  • Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
  • Provide feedback to the underwriting team for details that need to be flagged/ noted in the policy that is relevant upon renewal

Required Education

  • Bachelor’s Degree or equivalent combination of education and work experience in A&H is preferable.

Required Experience

  • NA

Preferred Competencies/Skills

  • Customer service skills
  • Proficiency in MS tools
  • Analytical and negotiation skills
  • Excellent verbal and written communication skills (English and Mandarin)
  • Preferably with Case Management Skills

Preferred Knowledge

  • Preferred Basic Knowledge of Insurance
  • Basic Knowledge of Customer Service

QBE Cultural DNA

  • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only – Disclaimer

  • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

  • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Application Close Date: 16/07/2023 11:59 PM

How to Apply:

To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

QBE Asia

Industry: Insurance

QBE Asia is one of the largest international insurance and reinsurance companies in the region. With offices in Singapore, China, Hong Kong, Thailand, Vietnam, Indonesia, the Philippines, and Malaysia, the company is well-positioned to meet the needs of customers across the entire Asia-Pacific. QBE Asia has more than 700 employees across the region, offering a wide range of products and services, including local and international personal lines insurances, liability, fleet, and engineering coverages, and market-leading corporate and financial lines insurance solutions. Their dedication to providing high quality, tailored risk solutions and dedicated customer service sets them apart from other insurance companies in the region.

Check other vacancies from the company: QBE Asia