Advisor I, Customer Service – Indian Jobs at Concentrix in Bukit Persekutuan, Federal Territory of Kuala Lumpur

Published 11 months ago

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Concentrix company opens jobs for Advisor I, Customer Service – Indian positions in the Federal Territory of Kuala Lumpur region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Concentrix
Position:Advisor I, Customer Service – Indian
Region:Bukit Persekutuan - Federal Territory of Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Function:Other
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:IT Services and IT Consulting

Job Description

Job Title:

Advisor I, Customer Service – Indian

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY – This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

  • Minimum of two years of college education. No prior call center experience is required
  • Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

  • Ability to effectively communicate, both written and verbally
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Ability to learn including strong problem solving skills
  • Demonstrate strong probing and problem solving skills
  • Should be able to handle complex queries
  • Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Time Type:

Full time

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R1379624

Benefit

  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Concentrix

Concentrix is an industry-leading business services company specializing in digital transformation and customer experience. With a network of more than 150,00 employees worldwide, Concentrix provides strategic business services and end-to-end customer experience solutions. As a leader in the digital revolution, We utilize our vast industry experience and global resources, combined with our innovative business model, to drive customer centric outcomes and to make our clients’ businesses stronger and more efficient. We specialize in delivering next-generation capabilities like AI, Automation, Analytics, and Cloud technology that bring companies and their customers closer together.

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